No, our team will come to your home to pick up your mattress and deliver the new one you choose, including unpacking and installation!
Got a question?
120 Nights Sleep Assurance
Because a mattress is an important purchase, you can benefit from our 120 Nights Sleep Assurance. If you are not completely satisfied with the comfort of your mattress, we will exchange it at no extra cost within 120 nights of delivery. *The cover must be purchased in-store when buying the mattress.
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If I want to benefit from the 120 Nights Sleep Assurance and want to change my mattress model, do I have to exchange it myself?
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After my mattress is delivered, should I rush to report any comfort issues?
The duration of our 120 Nights Sleep Assurance is longer than the competition for this reason. You will have all the time you need to test your new mattress without rushing.
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What does the durable comfort warranty cover?
Our warranty covers manufacturing defects and the materials used (seams, fabrics, pocket springs) as well as premature wear issues (sagging, uneven sleeping surface). If you suspect your mattress has a problem, call us and an expert will come to your home for a free diagnosis.
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If a defect occurs, do I have to bring the mattress to the store?
No, when a defect occurs, one of our experts will come to your home to inspect the mattress. We will repair or replace the mattress free of charge if it is covered by our warranty, and if not, we will offer a low-cost repair. In any case, you will not have to visit the store.
Durable Comfort Warranty
All our mattresses are covered by our exclusive Durable Comfort Warranty. This warranty is the most comprehensive on the market and covers defects and normal wear. Depending on the model, it lasts a minimum of 10 years and can even cover up to 20 years!
Delivery, Unpacking, and Installation
At Matelas Houde, our after-sales service is renowned and we are proud of it. We have our own fleet of trucks and our own delivery personnel, allowing us to offer truly superior service quality. During delivery, free throughout Estrie, our staff will unpack and install the purchased products. We also ensure the removal of your used mattresses and box springs, as well as the packaging materials to be recycled with our green partners. All you have to do is enjoy!
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I bought a bed base with my new mattress, do I need to provide tools to assemble it?
No, our staff will assemble the bed base and install your mattress. For this, we have our own toolbox in each of our delivery trucks.
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How can I ensure I'm paying the best price for a mattress?
By eliminating intermediaries, we can invest more than big brands in the quality of the materials we use to make your mattress. For a comparable budget, you get a mattress that will remain comfortable for longer.
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Can you customize mattresses on request?
Since we are a manufacturer, we can make whatever you want! Shape, comfort, and even fabrics can be customized on request. Ask one of our comfort advisors.
Why Buy from the Manufacturer?
Buying a Houde mattress ensures comfortable nights on a superior quality mattress at the best price on the market. Why? Simply because by buying directly from the manufacturer, you eliminate intermediaries.